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Let WhatsApp messages gather in one inbox.

WhatsApp Business Platform messages are read and answered on the same screen inside Bi'Emlak. You do not open a second program.

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Who it is for

For offices where portfolio and listing questions arrive on WhatsApp and the viewing appointment by phone.

  • Estate agencies that message their clients over WhatsApp
  • Agents who receive listing questions on WhatsApp
  • Offices where the conversation stays on the agent's own phone
  • Letting offices that want to remind clients of a viewing appointment

The module runs inside the panel, it is not a separate product

Messaging is a section inside the Manta product the business already uses. There is no separate subscription, no separate login and no separate program. The conversation and the client's record sit in the same panel.

  • A section inside Bi'Emlak; it is not sold as a separate product
  • WhatsApp Business Platform messages in one inbox
  • You write the reply on the same screen, without switching apps

The office connects its own account

You set up the connection from Meta's own sign-up screen. The account stays in the office's ownership; we do not own it and we work only with the access you grant.

  • The connection is set up through Meta's own approval flow
  • The WhatsApp Business account stays in the office's name
  • Access can be revoked in Meta Business Manager whenever you want
  • Once access is revoked, sending and receiving on that account stops

What you do with it day to day

The module carries the whole conversation, from reminders for viewings and meetings to answers about the portfolio. You also see whether a message arrived on the same screen.

  • Reminders for meetings and property viewings
  • Appointment confirmations and change notices
  • Answers to questions about the portfolio and about a listing
  • Customer support conversations in one place
  • Managing message templates
  • The delivery status of a sent message

The 24-hour rule on WhatsApp

On WhatsApp you cannot send free text at any moment; Meta sets that rule. After the client writes to you a 24-hour window opens and inside that window you can write whatever you need. Once the window closes, only a template approved by Meta goes out.

  • A 24-hour free-text window opens after the client's last message
  • Once the window closes, only a template approved by Meta is sent
  • Templates go through Meta's approval; the approval is not ours to give
  • There is no promise of bulk sending whenever you want

What the message data is processed for

Conversation data is processed only to provide this service. It is not used for any other purpose, and one office never sees another office's data.

  • Message data is processed only to provide this service
  • It is not sold or shared with third parties
  • It is not used for advertising or profiling
  • Each business accesses only its own data
  • The legal entity providing the service is MANTA Teknoloji ve Bilişim Sistemleri Limited Şirketi

What changes

The difference between an office where the conversation scatters across an agent's phone and one where it gathers in the panel:

EskidenŞimdi
Portfolio and listing questions stay scattered on WhatsAppWhatsApp messages gather in one inbox
The conversation sits on the agent's own phoneThe conversation sits on the office's own account, in the panel
Clients are reminded of viewings by calling them one by oneThe reminder goes out as an approved template
Whether the message arrived is unknownThe delivery status is written next to the message
Who connected the account and how to revoke access is unclearThe account is the office's; access is revoked in Meta Business Manager

Frequently asked

Which channels connect?

Today, WhatsApp Business Platform: messages land in the inbox and you write the reply from the same screen. Instagram and Messenger are coming soon.

Who connects my account?

You do. The connection is set up from Meta's own sign-up screen and the account stays in the office's ownership. You can revoke access in Meta Business Manager whenever you want; the moment you revoke it, sending and receiving on that account stops.

Can I send bulk messages whenever I want?

No, and we say so plainly. On WhatsApp free text is only sent inside the 24 hours following the client's last message. Once that window closes, only a template approved by Meta goes out, and Meta approves the template. Meta sets the rule and we cannot bend it.

Is this a separate product with a separate fee?

It is not a separate product. Messaging is a section inside the Manta product the office already uses; you do not open a second program and you do not log in somewhere else. We can go through what your package covers in the setup call.

Can I share my portfolio over a message?

You write the text of the message yourself. There is no mechanism that places a listing or a portfolio card into the message on its own; you add the link to the portfolio page on the office's own site yourself. There is also no listing transfer to portals today, which we also state on the integrations page.

What happens to my message data?

Message data is processed only to provide this service. It is not sold or shared with third parties and it is not used for advertising or profiling. Each business accesses only its own data. The legal entity providing the service is MANTA Teknoloji ve Bilişim Sistemleri Limited Şirketi.

Let's connect your account together.

Leave your name and number and we will call you to set up the account connection together.

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